| Alika Adventures (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or use our website, https://alika.anzili.com/, or engage with our services. By accessing our website or using our services, you agree to this Privacy Policy. |
1. Information We Collect
When you visit our website or book services with us, we may collect different types of information, including:
1.1. Personal Information
Personal information that you voluntarily provide when interacting with us may include:
- Name
- Email address
- Phone number
- Postal address
- Payment details (e.g., credit card or bank information)
- Passport details (for travel booking purposes)
- Travel preferences, special requirements (e.g., dietary or accessibility needs), and other details relevant to your trip.
1.2. Non-Personal Information
We may also collect non-personal information, which does not directly identify you. This may include:
- IP address
- Browser type and version
- Device information (such as operating system)
- Website usage data (such as pages visited, time spent, and referring websites)
This information is used to analyze trends, manage the website, track users’ movements around the site, and gather demographic information.
1.3. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device. They help us:
- Improve website functionality
- Remember your preferences (such as language and currency settings)
- Track browsing activity to improve our website content and offers.
You can manage or disable cookies through your browser settings, though doing so may affect your experience on our website.
2. How We Use Your Information
Alika Adventures uses the information collected for the following purposes:
2.1. Service Delivery
- To facilitate bookings and reservations for tours, excursions, and travel services
- To provide you with travel documentation (itineraries, tickets, and invoices)
- To communicate with you about your booking status, updates, and special requests
- To respond to inquiries and offer customer support
2.2. Personalization
- To customize the content and offerings presented to you based on your preferences and previous interactions with us
- To tailor our website experience to your interests, making navigation and service use more intuitive
2.3. Marketing and Communication
- To send you promotional materials, offers, newsletters, or updates related to Alika Adventures and our services
- To inform you about changes to our services, policies, or important travel updates (with your consent)
You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in the emails or by contacting us directly.
2.4. Analytics and Improvements
- To analyze website traffic and usage patterns, helping us improve user experience and optimize our services
- To monitor and enhance the functionality and security of our website
3. Sharing Your Information
Alika Adventures respects your privacy and will not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
3.1. Service Providers and Partners
We may share your personal information with trusted third-party service providers and partners who help us provide our services, including:
- Tour operators, airlines, hotels, and other vendors necessary to arrange your travel
- Payment processors to handle your bookings and transactions securely
- Marketing and IT service providers who assist us with website management, email campaigns, and data analytics
These service providers are bound by confidentiality agreements and are only permitted to use your personal information to perform specific services on our behalf.
3.2. Legal Obligations
We may disclose your personal information if required to do so by law, such as in response to a court order, legal process, or a lawful request by public authorities.
3.3. Business Transactions
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction. We will notify you if your information becomes subject to a new privacy policy.
4. Data Security
We take the protection of your personal data seriously and implement a range of security measures to prevent unauthorized access, disclosure, or alteration of your information. These measures include:
- Encryption of sensitive data during transmission (e.g., payment information)
- Secure data storage and restricted access to personal information
- Regular audits and updates to our security protocols
Despite these precautions, no online data transmission or storage system can be guaranteed to be 100% secure. We encourage you to use strong passwords and avoid sharing your account information with others.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
You have the following rights regarding your personal data:
6.1. Access
You have the right to request a copy of the personal information we hold about you.
6.2. Correction
If you believe any information we have about you is incorrect or incomplete, you may request correction or update.
6.3. Deletion
You have the right to request that we delete your personal information where it is no longer needed for the purposes for which it was collected or if you withdraw your consent (where applicable).
6.4. Objection
You may object to our processing of your personal information for certain purposes, such as direct marketing.
6.5. Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the information in Section 9.
7. International Data Transfers
Alika Adventures is based in Kenya, but we may transfer your personal data to third parties located in other countries as part of our service provision (e.g., booking overseas travel services). When transferring personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit through our website.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us at:
Address: Located in: Krishna Centre Address: Woodvale Lane, Nairobi
Phone: +254 704 357 642
Email: reservations@alika.anzili.com
We will respond to your inquiry or request as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a new effective date. We encourage you to periodically review this page for the latest information on our privacy practices.
By continuing to use our website, you acknowledge and agree to this Privacy Policy.